Privacy Policy

Voice Outreach is operated by Hassan Amjad trading as Voice Outreach, located at Calle Periana 28, 8B, Madrid, Spain. We act as a "controller" for account and billing data, and as a "processor" for outreach and lead data you upload to the Service, unless the nature of processing clearly indicates otherwise.

We collect the following categories of personal data:

• Account data: name, email, password hash, authentication identifiers, profile settings.
• Support data: messages you send to support or feedback channels.
• Usage data: logs of pages visited, actions taken, feature usage, and diagnostic information.
• Device data: IP address, user agent, device type, browser, approximate location from IP, and similar technical signals.

When you upload or generate lead information (such as names, titles, companies, LinkedIn profile URLs, emails, and any notes), we store and process this data on your behalf to operate your campaigns. You are responsible for ensuring that you have a lawful basis to process lead personal data and for honoring lead rights under applicable law.

When you connect third-party platforms (including LinkedIn), we receive and process the data you authorize, such as profile details, chat messages, message statuses, and acceptance signals, solely to operate the Service. We do not sell this data. We act on your instructions and within the scope of the permissions you grant to us and to the connected platforms.

Payments are processed by our payment provider. We receive limited billing information (such as the last four digits of your card, billing country, and subscription status); we do not store full payment-card numbers on our servers. Transaction records are kept for accounting, tax, anti-fraud, and refund purposes as described in our Refund Policy.

If you upload a voice sample to create an authorized voice profile, or use the Service to generate AI voice notes, we process that audio and associated metadata to create and deliver outputs. You represent that you have the necessary rights and consents to use any voice sample. You can delete your voice samples from within the Service, subject to limited retention for fraud-prevention and backup purposes.

We use personal data to:

• Provide, secure, and improve the Service.
• Authenticate users and prevent abuse.
• Process payments and manage subscriptions.
• Communicate with you about your account and the Service.
• Comply with legal, tax, and regulatory obligations.
• With your consent where required, send product updates, marketing, and educational content.

If you are in the European Economic Area or the United Kingdom, we rely on the following lawful bases: performance of a contract (operating the Service), legitimate interests (security, abuse prevention, product improvement, marketing of similar services), consent (where required, e.g., certain cookies or marketing), and legal obligation (tax, accounting, responding to lawful requests).

We share personal data with trusted third-party vendors that help us operate the Service, including cloud hosting, AI and voice-synthesis providers, email delivery, error monitoring, analytics, and payment processing. Each vendor is bound by contractual obligations to safeguard the data and only process it for the purposes we specify. A current list is published on our Subprocessors page.

Your personal data may be processed in countries outside of your home country, including countries that may not provide the same level of data protection. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or equivalent mechanisms.

We retain personal data for as long as it is needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is deleted or anonymized. Some data may persist in encrypted backups for a limited period before being rotated out.

You are responsible for ensuring that your outreach complies with applicable laws (including GDPR, CAN-SPAM, and similar regulations), the terms of any connected platform, and any commitments you make to your recipients. You must honor opt-out requests and provide a transparent way for recipients to unsubscribe where required by law.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise your rights, contact us at privacy@voiceoutreach.ai. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local data-protection authority.

We use cookies and similar technologies to operate the Service, remember your preferences, measure usage, and detect abuse. You can control cookies through your browser settings. Some features may not function correctly if essential cookies are disabled. For details, see our Cookie Policy.

We implement administrative, technical, and organizational safeguards designed to protect personal data, including encryption in transit, access controls, and logging. No system is perfectly secure; if we become aware of a breach that affects your data, we will notify you where required by law.

The Service is not directed to children under 16 (or the minimum age required by local law), and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and adjust the "Effective date" above. Material changes will be communicated where required.

Privacy questions or requests should be directed to privacy@voiceoutreach.ai. You can also reach us at Hassan Amjad trading as Voice Outreach, Calle Periana 28, 8B, Madrid, Spain. See our Contact page for other inquiry types. We aim to respond within 1 business day.